ISO 20000-1 INFORMATION SERVICE MANAGEMENT SYSTEM

The ISO 20000-1 information service management system is an internationally recognized best practice framework for information service management. It is based on ITIL theory, supplemented by the PDCA's spirit of sustainable operation in the ISO management system and improved continuously. It fully covers the information service and provides the corresponding management of the life cycle, such as service strategy planning (Strategy), service design (Design), Transition (Transition), operation execution (Operation)and continuous improvement in service (Continuous Improvement).

The operation of enterprises/organizations depends on the assistance and enhancement of various information services more or less. In the face of numerous information services, how should they be effectively managed? If the management system of information service is not perfect, how can we ensure that organizing information services can effectively support and enhance operational competitiveness? The Information services should be obtained, operated and managed in the most economical way. Its effective operation depends on the concerted efforts and input from the maintenance personnel and management personnel. But how can its value be displayed and highlighted? Only through the "ISO 20000-1 Information Service Management System" can it be clearly demonstrated.

Applicable to

The ISO 20000-1 is currently a suitable information service and management system for various industries and scales of enterprises.

Benefit