SGS QUALICERT / SERVICERT CERTIFICATION
Introduction
SGS QUALICERT CERTIFICATION : This mechanism allows each company to customize its service standards based on the requirements and expectations of its customers, and it is reviewed by a committee composed of officials, industry representatives, consumer representatives, and service quality experts.
SGS SERVICERT CERTIFICATION : This mechanism can establish a brand's service quality system and standards, effectively assisting distributors/suppliers to maintain the consistency of service quality, and at the same time show customers the requirements for brand-independent management.
SGS qualicert and servicert certification will appoint a professional auditor to act as the target customer of the company, also known as the "mystery shopper", to conduct repeated and numerous service request inspections.
Benefits
- Improve the service orientation of your organization and all staff.
- Assist you to identify your service operation quality standards in your industry.
- The service quality standards you set are endorsed by various stakeholder groups.
- Strengthen consumer customers' confidence in the quality of services you provide.
- Establish that the service products of distributors/suppliers meet the requirements of brand owners.
Applicable To
All service industries.
Training Courses
Qualicert Professional Service Mystery Auditor Training (3 Days)