SGS QUALICERT / SERVICERT CERTIFICATION

Nowadays, customers are becoming more and more critical and cautious, and they often need guidance and guarantees when choosing to purchase, especially when purchasing services. SGS service verification is the most recognized verification model in the world in terms of improving service quality and corporate competitiveness. So far, more than 120 standards have been verified worldwide, and more than 2,500 small and major international organizations and companies have chosen the SGS service certificate program.

Introduction
SGS QUALICERT CERTIFICATION : This mechanism allows each company to customize its service standards based on the requirements and expectations of its customers, and it is reviewed by a committee composed of officials, industry representatives, consumer representatives, and service quality experts.

SGS SERVICERT CERTIFICATION : This mechanism can establish a brand's service quality system and standards, effectively assisting distributors/suppliers to maintain the consistency of service quality, and at the same time show customers the requirements for brand-independent management.

SGS qualicert and servicert certification will appoint a professional auditor to act as the target customer of the company, also known as the "mystery shopper", to conduct repeated and numerous service request inspections.

Benefits

Improve the service orientation of your organization and all staff.
Assist you to identify your service operation quality standards in your industry.
The service quality standards you set are endorsed by various stakeholder groups.
Strengthen consumer customers' confidence in the quality of services you provide.
Establish that the service products of distributors/suppliers meet the requirements of brand owners.

Applicable To
All service industries.

Training Courses
Qualicert Professional Service Mystery Auditor Training (3 Days)