MYSTERY AUDIT SERVICE

Mystery audit service is to conduct a mysterious customer audit at the actual first-line service site to help you confirm the gap between customer expectations and actual conditions, and assist in pointing out the necessary remedial measures that need to be taken.

Introduction
This will improve the understanding of your actual service process, and then achieve the effectiveness of improving employee behavior. Therefore, you will see that the level of customer service improves, which in turn promotes customer satisfaction, and ultimately achieves the goal of business operations with better business and financial performance. SGS will do our best to realize your organization, process, and implementation principles with you. And the Mystery shoppers will perform activities as an ordinary visitors or customer representatives.

We promise that all these mystery shopping services will also be carried out through a series of planning and implementation of quality control through experienced professional managers, and then handed over to interviewers with qualified certificates. The customers must be able to achieve them in the process. The height of the ultimate goal of the operation is the highest guiding principle for the execution of mystery shopper activities.

Benefits

Understand the status of colleagues' implementation of the company's service specifications (implementation).
Enable colleagues on-site to maintain a certain level of alertness in daily operations.
Understand the actual feelings of customers about the services provided by the company.
Use experienced project auditors to find opportunities for improvement during the inspection process and put forward consumer opinions.

Applicable To
All B2C Service industries.

Training Courses
Qualicert Professional Service Mystery Auditor Training (3 Days)